Return policy

At VNBITS, we are dedicated to your complete satisfaction. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the process for returns and refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

Unworn and Unused: The item must be in its original, unworn, unwashed, and unused condition, with no signs of wear, perfume, or deodorant.

Original Tags Attached: All original tags and labels must be attached securely to the garment.

Original Packaging: The item should be returned in its original packaging, including any garment bags or boxes, in a resalable condition.

Return Window: You have 14 days from the date you receive your item to initiate a return.

2. Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned:

Any item marked as "Final Sale" or "Non-Returnable" on the product page or receipt.

Accessories such as belts or jewelry.

3. How to Initiate a Return

Please follow these steps to initiate a return:

Contact Us: Within the 14-day return window, please email us at elma@vnbits.com with your order number and the reason for the return.

Receive Instructions: Our customer service team will provide you with the return authorization and the shipping address for your return.

Ship Your Return: Carefully pack the item(s) in the original packaging and mail them to the provided address. We highly recommend using a trackable shipping service and purchasing shipping insurance, as you are responsible for the package until it reaches our warehouse.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

Approved Returns: If your return is approved, we will initiate a refund to your original method of payment.

Processing Time: Please allow a reasonable processing period for the refund to be reflected in your account after the approval. The time it takes for the credit to appear depends on your card issuer's or PayPal's policies.

Deductions: Please note that the original cost of shipping is non-refundable. If the return is a result of our error, we will cover the return shipping costs.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order on our website.

6. Damaged or Incorrect Items

We take great care in ensuring your order is perfect. If you receive a damaged, defective, or incorrect item, please contact us immediately at elma@vnbits.com within 48 hours of delivery. Please include your order number and photos of the damaged/incorrect product and its packaging. We will gladly arrange a replacement or a full refund, including shipping costs.

7. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Brand: VNBITS
E-mail: elma@vnbits.com
Address: 3226 Fowler Avenue, Doraville, GA 30340, USA